Privacy Policy for Flora Apartment Whitby

1. Introduction

Welcome to Flora Apartment Whitby. We are committed to protecting and respecting your privacy. This policy explains what personal data we collect from you when you book our Airbnb, how We use it, and your rights under the UK GDPR.

For Airbnb-related bookings, Airbnb handles the primary booking platform, but We collect additional data to fulfil your stay.

2. Information We Collect

As a host, We may collect and process the following data about you:

• Identity Data: Name, contact details, and proof of identity (if required by local building regulations or insurance).
• Booking Data: Dates of stay, number of guests, and any special requests.
• Communication Data: Messages exchanged via the Airbnb messaging platform.
• Financial Data: Payment processing and deposits are primarily handled by Airbnb Payments UK Ltd, but we may occasionally collect fees or deposits directly via secure means.

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, We will use your data in the following circumstances:

• To perform our contract: Managing your reservation and ensuring a smooth check-in/stay.
• Legitimate Interests: Verifying guest identity for security, preventing fraud, and dealing with any disputes or damages.
• Legal Obligations: Complying with local council rules, tax authorities (HMRC), or law enforcement.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your data with:

• Airbnb: In accordance with Airbnb’s Privacy Policy to manage your booking.
• Service Providers: Cleaners, key-holders, or maintenance staff, strictly to facilitate your stay.
• Legal Authorities: Where required by UK law or to protect safety.

5. Data Security & Retention

We have put in place appropriate security measures to prevent your personal data from being accidentally lost or accessed unlawfully.

we will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for tax, legal, or accounting requirements.

6. Your Legal Rights

Under the UK GDPR, you have the right to:

• Request access to your personal data.
• Request correction of your data.
• Request erasure (the "right to be forgotten").
• Object to processing or restrict the processing of your data.

7. Contact Us

If you have any questions about this privacy policy or your data, please contact me at:

Email: Bookings@FloraWhitby.com